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Company

Genesis10 · 1 day ago

Process Engineer

New York, NY

Full-time

Remote

Senior Level, Lead/Staff

$60/hr - $70/hr

10+ years exp

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Information ServicesInformation Technology

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Responsibilities

Responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems

Accelerate value creation by establishing & owning an end-to-end structured program to "audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness

Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels

Review selected back-end cross-functional processes that maximize customer, frontline, and shareholder value

Responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption

Conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner

Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges

Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

Lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence

Qualification

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Process EngineeringTelecom experienceSix Sigma CertificationLean CertificationAI / Robotic Process AutomationProcess ImprovementStakeholder ManagementExecutive communicationStructured problem solving

Required

10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company

10+ years of relevant Telecom experience

10+ years of relevant experience and career progression

Track record of academic rigor and professional certification

Bachelor's degree in operations engineering or related field from a top-tier university

Six Sigma/Lean Certification

Process Improvement

Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques

Experience with leveraging AI / Robotic Process Automation to drive business simulations

Track record of value creation through Process Engineering

Structured problem solving & analytical skills

Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions

Excellent quantitative skills and data-driven decision making capabilities

Strong executive communication/presence

Ability to clearly articulate insights (verbal & written)

Stakeholder Management

Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value

Unwavering focus on results while creating strong relationships

Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously