Ditto · 1 day ago

Service Desk Analyst

Atlanta, GA

Full-time

Remote

Entry Level

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ComputerInformation Technology

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Responsibilities

Incident Management: Respond to IT helpdesk tickets and messages, diagnosing issues through troubleshooting techniques and providing timely resolutions.

System Maintenance: Perform regular system checks and updates to ensure technology infrastructure operates smoothly.

User Management: Deliver and maintain compliance with all onboarding and offboarding policies and procedures. Assist in setting up, configuring, and supporting internal and external software applications. Manage user accounts and access controls as needed.

Hardware Support: Oversee the installation, maintenance, and repair of IT hardware, such as computers and mobile devices.

Documentation: Maintain detailed and accurate documentation of all IT fixes, updates, changes, and FAQ lists for end-user guidance.

Training: Provide training and support to new and existing staff on using IT equipment and software.

Project Assistance: Participate in IT projects, including software upgrades and the rollout of new hardware or services across the company.

Vendor Coordination: Coordinate with external vendors to resolve technical issues with products or services.

Security: Implement and monitor compliance with company IT security policies and procedures.

Qualification

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IT supportTier 1 supportTier 2 supportMacOSLinuxIOSAndroidGoogle WorkspaceGoogle Admin ManagementGoogle Cloud PlatformRemote desktop applicationsHelp desk softwareCompTIA A+