Maritz · 1 day ago

Client Services Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Arrange flights for attendees following client guidelines and airline policies.

Communicate travel details, including itineraries, rules, upgrades, and industry updates.

Use the Global Distribution System (GDS) to document and manage bookings.

Utilizes scripts/standard workflow processes, applies the appropriate airline contracts, utilizes and/or manages block space, completes program accounting information, and stores airfares.

Track critical deadlines, review reports, and collaborate with Project Managers to ensure smooth operations.

Handle attendee requests, test program websites, and support accounting functions.

Services attendee phone calls and answers program-related questions.

Communicates pertinent updates to the Project Managers and appropriate team members.

Participate in training and team meetings to stay updated on policies and industry trends.

Research and resolve attendee inquiries, providing exceptional customer service.

Reviews and tests websites prior to the sites going live.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Travel BookingGlobal Distribution System (GDS)Microsoft Office

Required

A Bachelor’s degree (Hospitality/Event Management preferred) or equivalent experience required.

Customer-focused with strong communication and problem-solving skills.

Tech-savvy with proficiency in Microsoft Office (Word, Excel, PowerPoint) along with the ability to learn new technology.

Detail-oriented and able to manage multiple priorities effectively.

Reliable, dependable, and committed to delivering excellent results.

Professional oral communication, written communication, and effective listening skills to ensure the customers understand and are satisfied with their reservations.