Be an early applicantLess than 25 applicants

Company

BD · 1 day ago

Enterprise Program Manager

Pleasant Prairie, WI

Full-time

Remote

Mid, Senior Level

$108K/yr - $177K/yr

3+ years exp

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Health CareMedical Device

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites

Supports BD product implementation teams to ensure the successful completion of their projects

Lead internal and customer program leadership & steering committee status calls; conduct regular customer executive status calls

Facilitate internal communication, development & execution of mitigation plans to address program risks & issues

Responsible for strategic customer satisfaction (OSAT & NPS)

Develops and reports regular program performance metrics to leadership & committees

Optimally use established tools and standards for communicating information to executive team regarding implementation activities

Establishes strong relationships at all levels within BD and customer

The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies

Maintain strong industry and product knowledge

Lead enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution

Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases

Support product proactive services and preventative maintenance compliance

Partner with Business Process Manager, Customer Success and others to support ease of doing business

Demonstrates sophisticated knowledge and understanding of project management methodologies and relevant clinical and IT operations

Facilitates strategic discussions to optimize implementation projects specific to the management of scope, requirements, financials, and schedule

Anticipates project risks and develops mitigation strategies/plans for more sophisticated risk factors

Serves as a mentor and trusted advisor to BD Implementation teams

Presents and communicates project status to senior level business management

Provide leadership to resolve conflicts across project team members and customers

Provide governance over the technical & solution design, implementation process, and coordination of BD resources

Influences customer to implement enterprise level standardizations

Work with customer and appropriate BD teams/resources to inspire changes to processes/methodologies that will improve the implementation & critical issue process

Ability to build BD product implementation roadmap plans based on solution integrations, release compatibility, customer drivers for sequence, grouping, value, and goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Clinical product implementationMedical device implementationCustomer relationship managementProject management methodologiesPMP certificationChange managementTechnology impact on softwareRisk mitigation strategiesProgram performance metricsOperational efficiencyGovernance over implementationStrategic discussions facilitationBD product knowledgeMentoring

Required

BA, BS or MBA preferred; PMP certification optional

At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings

Consistent record as change champion and change leader

Proven record as matrix leader of robust technology and clinical teams

Consistent track record of forming teams in a dynamic growing company

Excellent written and verbal communication skills

Strong grasp of technology and its impact on software deployment

Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.

Benefits

Competitive package of compensation and benefits programs

Rewards and recognition opportunities that promote a performance-based culture

Company

BD

Glassdoor

3.9

BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.

Founded in 1897

Franklin Lakes, New Jersey, USA

10001+ employees

https://www.bd.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (48)

2022 (142)

2021 (217)

2020 (149)