Remote Insurance Customer Service Representative (Unlicensed) @ MCI | Jobright.ai
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Remote Insurance Customer Service Representative (Unlicensed) jobs in North Carolina, United States
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MCI · 1 day ago

Remote Insurance Customer Service Representative (Unlicensed)

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Business Information Systems
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Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service orientationTyping (20+ wpm)Microsoft Office SuiteWindows operating systemTeam orientationResponsivenessPatienceConscientiousness

Required

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience

Benefits

Paid Time Off
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code

Company

MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.

Funding

Current Stage
Late Stage
Total Funding
$4.16M
2018-04-09Series Unknown· $4.16M

Leadership Team

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Anthony Marlowe
Chief Executive Officer
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Company data provided by crunchbase
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