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Company

Thrivent · 1 day ago

VP, New Business and Underwriting

United States

Full-time

Remote

Senior Level, Lead/Staff

$220K/yr - $330K/yr

15+ years exp

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Responsibilities

Provide strategic oversight of the New Business and Underwriting functions, defining, measuring, and ensuring adherence to all key performance indicators for contract issuance. This ensures that departments consistently meet their timelines and effectively address client needs.

Establish and refine high-performing, relationship-based teams to deliver seamless, consistent service experiences across all product lines, ensuring alignment with client and business objectives.

Develop and implement frameworks for the systematic advancement of strategic priorities, driving effective, efficient enterprise collaboration, knowledge transfer, progress tracking, and a continuous reexamination and reimagination of current processes. Strategic priorities will be viewed through a system-wide lens, incorporating all service and client-facing environments to build synergies that benefit clients, advisors, employees, and the Thrivent Brand. This leader will apply sound judgment to take calculated risks and capitalize on opportunities to strategically enhance the role of New Business and Underwriting.

Lead the execution of the operations strategy to drive Thrivent’s ability to achieve its strategic priorities, focusing on the transformation and modernization of the company. This includes collaborating and contributing to the reimagination of the client and advisor experiences.

Align New Business and Underwriting initiatives with enterprise priorities and partner with Product Operating Model Teams to ensure the successful achievement of these strategic goals.

Serve as a strategic thought leader alongside DD&T to implement cutting-edge technology solutions, including but not limited to: Unified Buying Experience, Automated Underwriting, CCaaS integration, Robotics, and more, to identify cost efficiencies without compromising the client experience.

Design and drive a continuous improvement model to assess opportunities, streamline the new business process, and reduce costs while enhancing the client experience by leveraging data, technology, vendor solutions, and client feedback.

Establish and implement a strategic multi-year roadmap with clear operational measures to achieve annual goals, specifically defining focus areas that will improve the client and field experience.

Develop and lead the strategy in collaboration with the Chief Underwriter to automate and streamline the life business, including evaluating and implementing self-service solutions to create the ideal client and field experience.

Establish and maintain a robust quality program, continuously monitoring performance to ensure exceptional customer loyalty and satisfaction.

Strategically partner with departments within GCO Ops (GCO, In-Force Operations, Contact Center, Claims, Operations Development & Relations, Operations Fulfillment, TIMI & TAN) and across the broader organization, including DD&T and Distribution, to achieve overall business objectives.

Engage with industry groups and related initiatives, including regulatory developments, to ensure Thrivent stays agile and competitive in the marketplace.

Establish and enforce strong operational controls to proactively eliminate, reduce, or mitigate risks across the organization.

An experienced and inspirational leader who will bring out the best from their team and others.

Recruit, develop, and sustain a high-performing team while promoting and fostering a culture of shared accountability, engagement, client-centricity, operational excellence (including client and advisor experiences), innovation, continuous improvement and partnership and collaboration across the team.

Drive best in class service and staffing models to support new business products, product changes and/or sales promotions.

The VP, New Business Operations will model Thrivent’s leadership competencies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

New Business LeadershipPolicy Issuance ExperienceStrategic LeadershipNew Business ProcessesChange ManagementFinancial Services ExperienceCLU CertificationChFC CertificationFALU CertificationLOMA/LIMRA DesignationsSeries 6/26 Designations

Required

Bachelor’s degree in business, management, or related business field.

Demonstrated experience (15+ years) leading New Business, with preferred experience leading policy issuance, re-issuance and suitability experience and $10 million in signing authority or related area in the financial services industry at a senior level.

Experience navigating complex and matrixed organizations to achieve desired results.

Strong communication skills to inform and engage all layers of management and stakeholders.

Demonstrated vision and strategic leadership skills along with strong influencing abilities.

Experience with effectively leading through change; Passionate about leading on a large scale through others and leveraging systems to engage people and drive results.

In-depth knowledge of New Business and underwriting processes.

A strategic thought partner, this leader must demonstrate critical thinking and excellent judgment.

Tenacious, committed, constructive, and results-oriented, with high-energy and sense of urgency.