Group O · 1 day ago

Benefit Representative

United States

Full-time

Remote

Entry Level

$17/hr - $17.50/hr

3+ years exp

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Responsibilities

Serve as a knowledgeable resource for employees and retirees, offering guidance on various aspects of their benefits packages, including eligibility requirements, coverage options, enrollment procedures, and plan details.

Respond to incoming calls from employees regarding benefits-related questions, concerns, or requests for assistance. Provide personalized support and strive to resolve inquiries in a courteous and efficient manner.

Assist employees with navigating the benefits enrollment process, including explaining available plan options, guiding them through online enrollment portals, and addressing any technical issues or challenges they encounter.

Investigate and resolve employee inquiries or issues related to benefits discrepancies, claim denials, billing errors, or other concerns. Collaborate with internal departments or external vendors as needed to resolve complex issues promptly.

Maintain accurate records of all interactions with employees, including inquiries received, resolutions provided, and any follow-up actions taken. Ensure compliance with privacy regulations and confidentiality policies.

Conduct employee training sessions or workshops to educate staff members on new benefits offerings, policy changes, or updates to existing benefit plans. Develop informational materials or resources to enhance employee understanding of benefits programs.

Strive to deliver exceptional customer service experiences to employees by demonstrating empathy, patience, and professionalism in all interactions. Manage sensitive or confidential information with discretion and integrity.

Identify opportunities to streamline processes, enhance service quality, and improve the overall employee experience within the benefits support function. Provide feedback to management on ways to optimize service delivery and efficiency.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Benefits AdministrationData EntryEmployee Benefits KnowledgeWindows ExperienceTyping SpeedHIPAA Guidelines