Tecovas · 1 day ago

Customer Experience Associate

Remote - United States

Full-time

Remote

Entry Level

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Direct SalesE-Commerce

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Responsibilities

Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone

Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues

Provide warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendations

Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members

Qualification

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Bilingual (Spanish/English)ZoomGoogle Suite

Required

Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone

Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues

Provide warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendations

Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members

Outward passion for the brand - and our customers!

Excellent technical skills and ability to navigate Zoom and Google Suite (Google Forms, Google Slides, Google Sheets)

Sharp and adaptable communicator, in both written and verbal interactions

Independent, self-starter, with results-driven work ethic

Natural ability to manage difficult customer situations in a calm, positive manner

Quick learner of new technical systems and procedures

Available to work weekends, evenings, and holidays - Friday and Saturday availability is a plus.

Must have access to a laptop, headset, and a quiet workspace