Smartsheet · 1 day ago
Sr. Customer Success Manager, Key Accounts
Boston, MA
Full-time
Remote
Mid, Senior Level
$105K/yr - $135K/yr
Maximize your interview chancesCloud ManagementEnterprise
Insider Connection @Smartsheet
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop and execute comprehensive engagement strategies and joint-success plans across assigned accounts
Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities
Be a product expert
Serve as a strategic partner, guiding customers to outcomes-based value with our platform
Align to and document customer use cases that support business critical functions and/or competitive advantages
Seek out and develop relationships with customer executives
Perform Quarterly and Executive Business Reviews
Build relationships and drive positive change across internal teams, working closely with Sales, Support, Product and Training as a catalyst for continuous improvement and customer advocacy
Met or exceed quarterly goals (e.g. Net Dollar Retention) and MBOs
Be a thought leader - helping us improve and scale our business while providing mentorship to emerging CS talent
Perform other duties as assigned
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Extensive experience managing Fortune 100 / Global Accounts
Extensive experience with XaaS model with a focus on Customer Success
History of building successful relationships with VP and C-Level customer contacts
The ability to respectfully challenge and drive meaningful change with customers
Advanced business acumen (e.g. Financial, Value, Strategy)
Smartsheet Product and System Administrator Certification (or ability to obtain within 3 months of hire)
Reside on the East Coast
Preferred
Project Portfolio Management (PPM) knowledge and experience
Benefits
HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
Stock - Restricted Stock Units (RSUs) for eligible roles
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Company
Smartsheet
Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Smartsheet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (37)
2022 (54)
2021 (50)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Insight PartnersSutter Hill Ventures
2024-09-24Private Equity
2024-09-24Post Ipo Debt· $3.2B
2024-09-24Acquired
Leadership Team
Mark P. Mader
President and Chief Executive Officer
Ed Graczyk
VP, Corporate Communications
Recent News
2024-12-22
Small Business Trends
2024-12-16
2024-12-09
Company data provided by crunchbase
