92 applicants

Company

Trinity Health · 1 day ago

ServiceNow Apps Programmer Analyst II (REMOTE)

Livonia, Michigan

Full-time

Remote

Mid Level

$74K/yr - $111K/yr

4+ years exp

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H1B Sponsor Likely

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Responsibilities

Provides technical expertise and collaboration with ITSM owner, ITSM tools Service Manager, Application owners, Infrastructure and Process Managers.

Provides on-going technical assistance and software configuration/customization to include screen tailoring, workflow administration, report setup, dashboards, data imports, LDAP integration, custom scripting, and third party software integrations.

Troubleshoots and resolves moderately complex and unique system problems, failures and issues.

Administers Service and Impact Models; Opening and searching Service Catalog, Creation of new services. Creating impact models.

System Access and Data Security: Responsible for the Administration of individual application Users, Groups and Roles in addition to Alerts, Notifications and Data Policies.

Tool User Interface (UI) – Develop and maintain forms, lists, views, UI Policy, UI client scripts, UI Actions, business rules, welcome page contact and other UI elements within the deployed tools environments.

Manages application deployments through the appropriate use of Import sets and Update sets in accordance with agreed upon release schedules.

Develops and maintains queries against databases such as Microsoft SQL, Oracle and MySQL, to prepare reporting statistics (KPIs), status reports and trends on current and historical data connected with and related to production Configuration Items.

Develops and supports Application integrations across the infrastructure including, but not limited to, the Configuration Management Database.

Manages the configuration and maintenance of all supporting application infrastructure, including but not limited to, application servers, database servers and integration servers.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowIT Service ManagementWeb technologiesCloud technologiesMicrosoft SQLOracleMySQLWindows applicationsITIL v3 FoundationsCustomer service skillsProject management

Required

Bachelor’s degree in Computer Science or Engineering or Information Technology and a minimum of four (4) years of related experience or an equivalent combination of education and experience

Minimum of three (3) years knowledge and experience supporting enterprise applications or IT Service Management Administration or three (3) years supporting enterprise infrastructures required

Strong understanding of Cloud technologies, web applications, networks, protocols and email (SMTP POP3)

Minimum of three (3) years’ experience with Web technologies (XML, JAVA script, HTML, AJAX, CSS, HTTP, etc.) required

Advanced proficiency with Windows based applications (Word, Excel, and PowerPoint)

Advanced organization and facilitation skills with cross-functional meetings

Strong analytical skills and problem solving skills

Ability to work independently on a day-to-day basis

Ability to mentor and provide guidance for less experienced staff

Ability to lead initiatives and manage projects required

Ability to meet deadlines and set priorities

Ability to interface with internal technical staff, application staff, hospital client users and external vendors

Ability to obtain and exchange information

Strong interpersonal and customer service skills

Strong organizational skills and attention to detail

Strong written and verbal communication skills

Must possess a willingness to learn and develop skills

Must be comfortable operating in a collaborative, shared leadership environment

Must possess a personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health

Preferred

ITIL v3 Foundations certification preferred

Company

Trinity Health

Glassdoor

3.4

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.

Founded in 1978

Livonia, Michigan, USA

10001+ employees

http://www.trinity-health.org

H1B Sponsorship

Trinity Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (6)

2022 (11)

2021 (7)

2020 (10)