51 applicants

Company

Brandwatch · 1 day ago

Sr. Director, Sales Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

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Responsibilities

Sales Strategy and Planning

Design and implement sales quotas, territories, and account alignments

Develop and execute strategies for optimizing sales performance and productivity

Collaborate with sales leadership to set and achieve revenue targets

Contribute to the design and execution of sales incentives

Develop and drive ‘back on track’ and ‘close the gap’ plans when needed

Performance Analysis and Reporting

Oversee sales performance reporting and conduct regular productivity analyses

Manage forecasting processes and improve forecasting accuracy

Conduct weekly, monthly, and quarterly sales reviews and business performance analyses

Track pipeline movements and revenue projections

Track and forecast team headcounts, hiring needs, and attrition rates

Monitor and improve Rep and frontline manager KPIs

Data Management and Analytics

Develop and maintain interactive sales dashboards and custom reports

Ensure data quality and integrity in CRM systems and other sales tools

Utilize data analytics to recommend action, predict risks and opportunities, make informed decisions and turn insights into actionable strategies

Help Sales Succeed

Work with enablement to create comprehensive sales playbooks, pitch decks, and training materials

Develop and implement effective onboarding processes for new sales team members

Make fair, rigorous, consistent and empathetic decisions (or recommendations) on issue of sales policy, revenue recognition, incentive eligibility, sales splits, performance plans etc.

Help escalate and/or remove friction for Sales with other operations teams

Process Improvement and Technology Management

Identify and implement automation opportunities in the sales process

Provide input on the sales technology stack

Evaluate and recommend new tools and technologies to enhance sales effectiveness

Drive overall sales productivity and remove friction for frontline teams

Team Management and Development

Oversee the Sales Operations team, include AMER Sales Ops, EMEA & APAC Sales & Demand Ops, setting clear objectives and performance metrics

Mentor and coach team members, identifying areas for improvement and growth

Track and forecast team headcounts, hiring needs, and attrition rates

Cross-Functional Collaboration

Work closely with finance, marketing, and product teams to align strategies and objectives

Facilitate alignment between sales and other departments to ensure unified go-to-market approaches

Serve as a business partner to regional leadership, providing insights and recommendations

Customer Intelligence and Competitive Analysis

Track competitive win/loss rates and provide insights to inform sales strategies

Gather and co-ordinate feedback from sales to the Product R&D organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales Operations LeadershipSales Performance ManagementData AnalyticsProcess OptimizationCRM SystemsSales Analytics ToolsData AnalysisForecastingPerformance TrackingSales Enablement ProgramsCoaching SkillsMentoring SkillsStrategic Thinking