Vision IT ยท 1 day ago
Salesforce CRM Trainer
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Responsibilities
Develop and implement a comprehensive Training Plan for the 2026 Census Test Partnership CRM Solution.
Lead Train-the-Trainer sessions, ensuring participants are fully prepared to deliver training to end-users.
Create and maintain training documentation, including user guides, tip sheets, and other instructional materials to support ongoing user adoption.
Collaborate with project teams to identify training needs and customize materials based on user roles and responsibilities.
Qualification
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Required
7+ years of relevant experience in developing and delivering training for Salesforce CRM or similar systems.
Experience developing curriculum and materials for Train-the-Trainer programs, with a proven track record of leading successful delivery.
Strong knowledge of training documentation development, including user guides and tip sheets.
Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
Preferred
Bachelor's degree in a related field