Procore Technologies · 1 day ago

Integration Implementation Specialist

Orange County, CA

Full-time

Remote

Mid, Senior Level

$60K/yr - $82K/yr

5+ years exp

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ConstructionInternet

Growth Opportunities

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Responsibilities

Implement, configure, and train customers on Procore’s accounting integration products

Serve as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projects

Manage second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment

Assist product management in identifying issues, enhancement requests, and feature requests from customers

Work with Account Managers to assist with customer issues and questions surrounding accounting integration

Contribute to Knowledge Base articles, FAQs and other documents concerning accounting integration

Travel (5-10%) to Procore offices, client sites, and more!

Qualification

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Customer-facing experienceConstruction life-cycle knowledgeAccounting practices knowledgeWindows environment configurationWebMobile applicationsSage 100/300 CREQuickBooksViewpoint Spectrum/VistaXeroNetSuiteIntacctAcumaticaYardiMRIEdwardsCustomer interaction skills