Nesco Resource · 1 day ago

HR Operations Coordinator - Remote

Rosemont, IL

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Responsible for providing customers (associates, managers and local HR) with accurate, consistent and timely responses covering a variety of topics from general HR policy to HR systems support (includes but not limited to associate lifecycle transactions, associate handbook inquires and support of online HR systems).

Responsibilities may include assisting customers with background relates and/or leave related transactions; process data entry into HR systems (including but not limited to Workday), identify issues and ensure that policy is being upheld.

Complete the transactional and administrative activities performed by HR Shared Services organization back office activities related to HR processes (includes but not limited to Leave of Absence documentation, Leave Management Processes, background and recruiting processes, Personnel Administration, Organizational data maintenance and Compensation Administration, Learning Management and other transactions), and related recordkeeping.

Resolve customer inquiries (associates, managers and location HR) while upholding the company policy and procedures.

The responsibilities include; answering high number of inbound calls through the HR Shared Services call center. All coordinators are responsible for being on the call center daily to service and support customers. The coordinator will also make outbound calls as needed.

Manage reports, case management inquires, HCM inbox items and other transactions daily.

Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues.

Process requests submitted from the markets, entering data or completing transactional processing into HR systems (including but not limited to Workday and SuccessFactors).

Leverage workflow tools to initiate and monitor to completion of all activities in work lists.

Partner with HR Operations, HRIS, other HR functional area and third-party provider teams to support efficient research and issue resolution.

Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution.

Periodically complete audit and reconciliation of data.

Update HR Operations procedural documentation for processes supported by HR Shared Services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WorkdaySuccessFactorsLeave of Absence administrationPayroll experienceMicrosoft Excel

Required

1-2 years of combined Human Resource related experience in a full time or Internship capacity required

Must possess excellent customer service

Strong communication skills (written and verbal)

Attention to detail

Ability to work on various tasks and prioritize accordingly

Ability to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc. to make time-sensitive decisions with little direction

High degree of professionalism, persistence and follow-up

Detail oriented with the ability to follow up on multiple tasks at a time with a high sense of urgency

Thorough understanding of data flow among different HR systems is required

Ability to work independently and in a team environment

Proficient in using required Microsoft Office products, including but not limited to Excel