HUB International · 1 day ago

ARC Service Specialist

Riverside, CA

Full-time

Remote

Entry, Mid Level

$22/hr - $27/hr

2+ years exp

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Responsibilities

Answer incoming calls from our customers requesting assistance

Respond and resolve service tickets

Reconcile and disburse payments to Carriers, Brokers and Clients

Apply Debit to Credits

Bill transactions

Manage $Activities to identify validity, complexity and clarity both incoming and outgoing

Determine assistance needed and follow the path to resolution

Communicate with customers, carriers, finance companies, and accounting teams

Follow up to make sure end-result is obtained

Work with the Accounting units to ensure that requests are completed

Monitor Salesforce Tasks daily and respond to emails that created these tasks

Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system

Attend team meetings

Develop training materials and/or deliver training for the accounting teams

Communicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.

Duties as otherwise assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance accountingAgency Bill Carrier PayablesCash ApplicationCommercial Lines Account ManagerAgency billing experienceApplied Epic experienceCustomer service skillsLeadership talentRemote team collaboration