GT Independence · 1 day ago
Customer Service Support Specialist (Iris)
Sturgis, MI
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Creates, completes, updates, and reviews employee and client records (PR, CS)
Enters information into computer databases for effective record keeping (All)
Administers new and existing DocuSign accounts (PR, CS)
Prepares and sends documents via mail using approved communications (PR, CS)
Ensures the proper naming and saving of documents in the document management system (PR, CS)
Assists stakeholders in returning documents (PR, CS)
Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
Ensures all compliance standards are met for audit purposes (All)
Performs timesheet reviewing (PY)
Performs time-tracking (PY)
Performs proofing & posting (PY)
Reviews overlap and overtime reports (PY, CS)
Makes and receives phone calls to support external and internal stakeholders (All)
Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
Works with supervisor to identify strategies for reducing errors (All)
Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
Completes administrative tasks such as filing, copying, data entry, etc... (All)
Prepares and submits invoices to agencies (B)
Applies payments (B)
Collects on unpaid claims (B)
Maintains confidentiality of records relating to clients (All)
Collaborates with other staff members to optimize delivery of services (All)
Identifies opportunities to improve GT processes (All)
Upholds company values and mission (All)
Other duties as assigned (All)
Qualification
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Required
High School Diploma or GED required
At least 1 year of related work experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel
Preferred
Associate degree preferred
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Holly Carmichael
Chief Executive Officer
Kate Gauthier, CPA
Chief Financial Officer
Company data provided by crunchbase
