RYNO Strategic Solutions, LLC ยท 1 day ago
Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $65K/yr
2+ years exp
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Responsibilities
Develop and implement customized marketing plans aligned with client goals to drive revenue growth
Cultivate strong relationships with clients to ensure satisfaction and retention, acting as a trusted advisor and advocate
Analyze and interpret data from platforms such as Google AdWords, Google Analytics, Microsoft Ads, and GA4 to provide actionable insights and comprehensive reports
Deliver exceptional results, exceeding KPIs and metrics while proactively seeking referrals from existing clients
Meet with clients regularly to review campaign performance, discuss strategic initiatives, and provide recommendations based on insights
Communicate effectively with clients via phone and email, addressing requests and managing projects through the internal project management system
Collaborate cross-functionally with campaign specialists, project managers, and team members to ensure alignment with client goals
Onboard new clients, overseeing the setup and launch process to create a positive initial experience
Stay informed about the latest digital marketing trends and shifts in client industries to maintain a competitive edge
Continuously learn and implement new marketing strategies and tactics to enhance service delivery and drive growth within existing accounts
Additional job duties as assigned by management
Qualification
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Required
2+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
Experience driving revenue growth by effectively upselling and cross-selling additional products and services within the existing book of business/accounts
Excellent communication, presentation, and interpersonal skills for building strong relationships with clients and internal teams
Strong analytical and problem-solving abilities, proficient in data analysis tools including Google Analytics, Google AdWords, and Search Console
Experience with PPC and/or SEO strategies, including familiarity with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
Strong work ethic with a commitment to delivering results and helping businesses grow
Exceptional customer service and relationship-building skills, along with exemplary organizational and time management abilities
Ability to solve complex problems proactively and navigate conflicts effectively
In-depth knowledge of current SEO and PPC techniques, with a commitment to continuous learning
Ability to thrive in a fast-paced environment with tight deadlines
Preferred
Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
Benefits
Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
Performance-based bonuses
Vacation and sick paid time off
10 paid holidays
Monthly phone and data stipend
Medical, Dental, Vision, and Life Insurance
Annual continued education and tuition reimbursement stipend
Comprehensive Employee Assistance Program
401(k) matching
Leadership and advancement opportunities
Awesome team merch!
Company
RYNO Strategic Solutions, LLC
We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-10Acquired
Leadership Team
Anna Yano
Chief Operating Officer
Company data provided by crunchbase
