Tervis · 1 day ago
Account Coordinator (Remote)
Venice, FL
Full-time
Remote
Entry Level
$20/hr - $21.50/hr
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Responsibilities
Work closely with other sales team members to ensure the team is providing excellent customer service.
Process custom orders with the ability to evaluate artwork and guide customers for best overall finished product
Provide accurate responses to customer questions/needs regarding product availability, product information (including features/benefits), order turnarounds, personalization/customization/special orders, company policies (i.e. replacements, returns/exchanges, etc.), promotions/offer details, etc.
Ensure information is entered into systems correctly and processes are being followed for the most efficient and effective results
Work with Sales Leadership to ensure all support activities are in line with Tervis procedures. Where appropriate, suggest new ways of completing assignments more efficiently.
Assist in the submission of credit memos and other adjustments as required.
Ensure order issues are researched, resolved, and appropriately communicated.
Create and maintain customer databases for communication.
Assist in new account onboarding process.
Ensure customer satisfaction, resolve issues, seize opportunities and maintain favorable business relationships.
Complete internal Tervis workflow for Custom programs.
Proactively service all sales orders for on time and accurate delivery.
Support team with general administrative tasks, such as customer set-ups, compliance documents, etc.
Responsible for handling heavy inbound call volume.
Perform customer problem resolution
Assist in the creation of planograms, kits, and custom design refreshes.
Work with Compliance team to ensure EDI/RG is properly implemented.
Qualification
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Required
Positive team player that can work closely with cross-functional team
Must be able to work independently and as a team.
Excellent verbal, written and telephone skills supported by strong interpersonal skills Exceptional judgment and problem resolution abilities.
Excellent organizational skills
Excellent phone etiquette
High accuracy rate and attention to details
Flexibility to change
Ability to work under tight deadlines
Detail and process oriented with strong organizational skills.
Ability to learn and retain product specific information and pricing
Must be self-motivated with ability to use own initiative.
Proficient in Windows Environment: Excel, Word, Power Point, Outlook
Prior customer service experience essential
Ability to multi-task such as typing while assisting a customer on the phone
Benefits
Health insurance plans through FL Blue, including a Health Savings Account (HSA) w/Employer Contribution
Telemedicine – both Health and Counseling – 24/7/365 access
401(k) through Empower
Paid Time Off – Vacation/Personal and Sick
Holiday Pay
Paid Parental Leave
Tuition Reimbursement
Wellness Reimbursement
Employee Discount on Tervis Products
Company
Tervis
We’re a family-owned, Florida-based drinkware company that’s been making high quality, colorful and expressive drinkware since 1946.
Founded in 1946
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rogan Donelly
President & CEO
Recent News
ABC Action News
2023-12-23
2023-12-23
2023-12-23
Company data provided by crunchbase
