ClearCaptions, LLC ยท 1 day ago
Atlassian Engineer (100% Remote)
United States
Full-time
Remote
Mid, Senior Level
$93K/yr - $125K/yr
5+ years exp
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Responsibilities
Serve as an internal SME for the Atlassian suite, including Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, Bitbucket Cloud, and Atlassian Guard.
Meet with stakeholders to identify requirements, understand business needs, and implement effective solutions within organizational parameters.
Set up, configure, customize, and manage Jira projects, workflows, schemes, fields, screens, automations, and permissions.
Customize Jira workflows, automations, and project settings to optimize team efficiency.
Address incidents by troubleshooting system issues, identifying root causes, and implementing long-term solutions.
Monitor and optimize Atlassian tool performance, security, and backups to maintain system health.
Install, upgrade, and integrate Atlassian applications with other business-critical systems and plugins.
Create and maintain user accounts, groups, roles, and permissions.
Develop advanced metrics, dashboards, and reports to provide meaningful operational insights.
Provide documentation, training, and guidance to end-users and teams to improve adoption and productivity.
Analyze and report on Atlassian suite usage and metrics for process improvement opportunities.
Ensure compliance with Change Management practices to drive consistent and secure organizational changes.
Actively participate in addressing escalated Atlassian-related incidents and ensuring timely resolutions.
Identify and implement improvements to enhance user experience across the Atlassian ecosystem.
Qualification
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Required
Bachelor's Degree in a related IT discipline or equivalent industry experience.
5+ years of experience with Jira Software, Jira Service Management, Confluence, and Bitbucket Cloud administration.
Demonstrated ability to work independently while managing multiple projects and priorities.
Experience customizing Jira workflows, fields, conditions, validators, post-functions, and automations.
Familiarity with system APIs to support integrations and extend functionality.
Strong interpersonal skills to communicate effectively with stakeholders and technical teams.
Ability to act as a liaison between IT and business teams to create high-quality, results-driven environments.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Preferred
Familiarity with Atlassian Rovo is a plus.
Atlassian Certification and familiarity with Atlassian Rovo (e.g., ACP-600, ACP-620) preferred.
Familiarity with ITIL or similar Change Management methodologies.
Company
ClearCaptions, LLC
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Robert Rae
President and CEO
Recent News
GlobeNewswire News Room
2024-03-25
SalesTech Star
2022-03-10
Company data provided by crunchbase
