Customer Service Representative @ Brivo | Jobright.ai
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Customer Service Representative jobs in United States
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Brivo · 1 day ago

Customer Service Representative

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Growth Opportunities

Insider Connection @Brivo

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Responsibilities

Act as a customer advocate, collaborating with internal teams to resolve issues promptly
Handle incoming cases, escalating when necessary to ensure timely resolutions
Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
Document customer interactions and solutions in our case management system
Keep customers informed about critical updates and system change

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceTechnical supportElectronics proficiencyNetworking (TCP/IP)Cloud technologySaaSIoTCustomer service orientationBilingual (English/Spanish)Salesforce

Required

2+ years of call center experience in a technical setting is required
Strong service orientation with a passion for delivering exceptional customer experiences
Ability to multitask, work independently, and contribute effectively to a team
Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
Team-oriented with integrity, dependability, and adaptability
Empathetic listener with stress management capabilities
Excellent written and verbal communication skills with a knack for research

Preferred

Industry experience in physical security and access control is a plus
Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
Bilingual fluency in English and Spanish is a plus
Familiarity with Salesforce or similar CRM platforms is a plus
Willingness to work occasional Saturdays and/or holidays is preferred

Company

Brivo

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Brivo is the leading SaaS provider of cloud-based access control and smart space management systems for global enterprises.

Funding

Current Stage
Growth Stage
Total Funding
$92.5M
Key Investors
SECOM
2023-05-17Series B· $92.5M

Leadership Team

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Steve Van Till
Founder & CEO
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John Szczygiel
Executive Vice President and Chief Operating Officer
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Company data provided by crunchbase
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