Enterprise Customer Success Manager @ Monte Carlo | Jobright.ai
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Monte Carlo · 1 day ago

Enterprise Customer Success Manager

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AnalyticsEnterprise Software

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Responsibilities

Lead and manage the entire client journey from onboarding to adoption and value realization.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Plan and deliver value-based business reviews with client executives
Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
Project manage the customer journey using internal and external resources as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessStakeholder ManagementProject ManagementSQLLookerDBTDatabricksAirtableETL ConceptsData productsExperience in startup environment

Required

3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.).
Demonstrated track record in an early-stage company, startup, or highly ambiguous environment.
Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
Ability to prioritize complex and competing objectives.
Experience with tools such as: SQL, Looker, DBT, Databricks, Airtable, ETL concepts.

Preferred

Delivering success for data products is highly preferred.

Company

Monte Carlo

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Monte Carlo is a digital data reliability platform designed to monitor and offer alerts for missing or inaccurate data.

Funding

Current Stage
Late Stage
Total Funding
$236M
Key Investors
IVPICONIQ GrowthAccel
2022-05-24Series D· $135M
2021-08-17Series C· $60M
2021-02-09Series B· $25M

Leadership Team

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C.J. Jameson
Engineering Manager
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