Masabi · 1 day ago
Junior Account Manager
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Responsibilities
Serving as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met.
Developing strong relationships with clients to foster trust, loyalty, and growth opportunities.
Organizing and leading regular business reviews and account planning sessions following the standard Account Management customer journey model
Crafting robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success
Identify and establish clear pathways for upselling and cross-selling additional services to meet client objectives
Facilitate contract and change order signatures in line with agency goals
Define, track, and improve drivers of volume growth and profitability for each account
Utilize Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships
Supporting operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
Championing the ‘voice of the customer’ at internal reviews with Product, Engineering, Finance and other teams
Work with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes
Qualification
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Required
Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment.
Excellent written and oral communication skills with the ability to influence and provide insights
Detail oriented with an ability to multitask and prioritize tasks effectively
Comfortable negotiating and securing contract extensions and renewals
Previous experience working towards a revenue-based target is a plus
Knowledge of marketing and sales/BD principles and practices
Strategic mindset motivated by achieving short and long-term growth goals
Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team
Preferred
Multi-lingual is a plus given the global nature of our business
Company
Masabi
Masabi is the global leader in transport mobile ticketing and payments.
Funding
Current Stage
Growth StageTotal Funding
$40.8MKey Investors
Accel-KKRFuture Fiftym8 Capital
2022-03-03Private Equity
2020-02-06Series Unknown
2019-04-30Series B· $20M
Recent News
Crain's New York Business
2024-06-04
Company data provided by crunchbase