ServiceTitan · 1 day ago
Senior Manager, Billing Systems
United States
Full-time
Remote
Senior Level, Lead/Staff
$154K/yr - $220K/yr
10+ years exp
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Responsibilities
Lead and mentor a team of Salesforce Billing developers and administrators to deliver high-quality solutions.
Drive the development and maintenance of scalable SaaS billing solutions leveraging Salesforce Billing, Salesforce CRM, Workday ERP, and Product Provisioning systems.
Foster a culture of continuous learning, innovation, and collaboration within the team.
Collaborate with cross-functional teams to gather and analyze business requirements, designing effective solutions to enhance billing processes and systems.
Own the project lifecycle—from requirements gathering and solution design to development, testing, and deployment—using Scrum and agile methodologies.
Develop and implement robust monitoring systems to ensure billing accuracy and reliability across the organization.
Ensure accurate and up-to-date Salesforce billing data, enabling efficient and reliable billing operations.
Partner with finance, business operations, and analytics teams to optimize billing workflows and align with period close processes.
Monitor and troubleshoot billing processes, ensuring issues are identified and resolved promptly.
Develop and maintain comprehensive technical documentation, including design specifications, technical requirements, and user manuals.
Provide training and support to end-users, empowering teams to effectively use billing system functionalities.
Stay current with Salesforce technologies, trends, and best practices, incorporating them into ServiceTitan’s billing strategies.
Proactively identify opportunities for process improvement and recommend innovative solutions to meet evolving business needs.
Qualification
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Required
Bachelor’s degree in Computer Science, Information Systems, or a related field.
10+ years of experience on the Salesforce platform, with a deep expertise on Salesforce Billing functionality.
Proven expertise in SaaS usage-based billing concepts, including pricing, product catalogs, invoicing, payments, and revenue recognition.
Advanced knowledge of Salesforce Billing configuration and customization, including standard/custom objects, workflows, and integrations.
Experience in managing end-to-end projects, from requirements gathering to production deployment, in an agile environment.
Proficiency in Salesforce security, data privacy, and governance standards.
Hands-on experience with Business Process Management tools (e.g., Jira).
Experience in leading teams and driving cross-functional collaboration.
Strong communication skills, with the ability to translate technical concepts into business language for diverse stakeholders.
Demonstrated ability to adapt to changing project requirements and deliver high-quality solutions in a fast-paced environment.
Experience in integration architecture involving Contracts, Billing, Payments, Tax, Financials, and Product Usage.
Preferred
Salesforce Certified Billing Specialist.
Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or equivalent Scrum certifications.
Familiarity with Workday ERP and related financial systems is a plus.
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Parental leave and support
Up to $20k in adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (21)
2022 (79)
2021 (73)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and Chief Executive Officer
Vahe Kuzoyan
President and Co-Founder
Recent News
2024-12-20
2024-12-13
Company data provided by crunchbase
