Securitas Electronic Security, Inc · 1 day ago
Program Manager, Global Clients
San Jose, CA
Full-time
Remote
Senior Level, Lead/Staff
$70K/yr - $100K/yr
10+ years exp
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Responsibilities
Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans.
Review IMAP and Solomon daily and assign resources as necessary.
Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
Assign workload regularly to ensure team is right sized, plan resource requirements for future opportunities identified by the Account teams.
Directly contact / interface with customers when required.
Influence process excellence team to assist in delivery process development and revisions to meet current business environment.
Provide strategy and update project best practices/ processes and support procedures/requirements.
Provide support in achieving account profitability goals
Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas
Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues.
Forms and maintains databases where necessary of nationally provided commodities.
Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified.
Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders.
Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities.
Qualification
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Required
10 years Project Management experience in security integration or a related field
Proficiency with MS Outlook, Word, and Excel
Understanding of construction processes and project flows in construction
Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.
Demonstrated record of team management skills
Successfully managed National Accounts
Excellent verbal and written customer communication skills.
Strong technical skills and understanding of technology such as software, networking, and systems development.
Very detailed and organized
HS Diploma/GED required.
Preferred
College degree in business or related field preferred.
Previous experience and familiarity with standard concepts, practices, and procedures within purchasing field preferred.
Benefits
Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday, and sick time
Educational Assistance
Exceptional growth opportunities
Company
Securitas Electronic Security, Inc
Securitas knows Security.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-25Acquired
Leadership Team
Michael Neely
Chief Financial Officer - North America
Ed Taylor
Chief Information Officer & Vice President IT – North America
Company data provided by crunchbase
