Member Service Call Center Representative @ Randolph Brooks Federal Credit Union | Jobright.ai
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Member Service Call Center Representative jobs in San Antonio, TX
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Randolph Brooks Federal Credit Union ยท 1 day ago

Member Service Call Center Representative

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BankingFinancial Services

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Responsibilities

Responsible for creating an exceptional member experience and non-members through all contact center channels.
Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.
Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.
Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.
Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.
Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
Educate and promote the use of self-service options available through RBFCU.org and RBFCU Mobile App.
Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.
Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts.
Strive to meet or exceed department goals and objectives through key performance indicators and core values.
Dedication to developing strong relationships with co-workers, management, and other departments.
Perform duties proficiently with utilizing the following software: DNA-Prod, DSI Avaya Marquee, Loans PQ, Workday, Calabrio, WireExchange, Onbase, Call Monitoring Software, Twilio, Twilio Cloud Alerts, Check Free.
All other duties as assigned (note: essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual (English/Spanish)Call Center ExperienceCustomer Service ExperienceMicrosoft ApplicationsInternet ExplorerSales Skills

Required

High School Diploma or GED
6 months of work experience in a Call Center or Financial Institution OR Customer Service
Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail.
Attendance and promptness is pertinent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
Ability to handle problems involving several concrete variables in standardized situations
Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment
To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills
Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department
Self-initiate and apply logic to problem solve with few concrete variables
Attendance and promptness is pertinent

Preferred

Bilingual (English/Spanish)

Company

Randolph Brooks Federal Credit Union

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Randolph-Brooks Federal Credit Union is focused on helping members save time, save money and earn money.

Funding

Current Stage
Late Stage

Leadership Team

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Christopher O'Connor
President and CEO
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Company data provided by crunchbase
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