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Company

Toptal · 1 day ago

VP, Delivery

United States

Full-time

Remote

Director/Executive

$200K/yr - $250K/yr

15+ years exp

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No H1B

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Responsibilities

In this role, you will be responsible for driving growth across Toptal’s delivery models, focusing on increasing revenue while maintaining our high level of customer satisfaction and delivery best practices. You will manage a team of individuals that lead each engagement model and their respective delivery managers and team manager.

Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structure and service offerings. You will be responsible for driving the foundational strategy and execution of a new model, driving scalability, expanding initial opportunities, and balancing growth with delivery best practices. You will play a key role in aligning our Managed Services strategy with the broader go-to-market initiatives of our Practices and Sales teams.

Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients, within appropriate budgets and timelines. Within Managed Delivery, you will identify areas that add risk to delivery execution and explore mitigation strategies.

Optimize Delivery Pursuits, which is a team of Pre-Sales specialists focused on identifying and closing opportunities for our Delivery team. This includes improving the collaboration with sales teams to increase the volume, quality, and successful conversion of Delivery leads.

Across all Delivery Models, you will proactively evaluate our existing processes to identify and implement improvements to increase revenue and improve client experience. You will collaborate with sales leadership to identify and expand delivery’s footprint across our client-base.

This is a leadership position that demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth.Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Sales, Legal, and Finance. This role will coordinate with and present strategic decisions to Senior Leadership and Toptal’s CEO to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.

Accomplish work objectives through leading and supervising other Toptal team members within the Delivery subfunction.

Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work.

Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed.

Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.

Onboard and integrate into Toptal.

Learn Toptal’s business model, our value proposition, and our story.

Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.

Partner with our Market Insights team to identify key service offerings within the Managed Services model.

Establish collaborative relationships with sales leaders and practices leaders to define the approach for the identified service offerings.

Understand and embed yourself within the flow of Delivery operations.

Have defined Toptal’s approach to writing proposals within the Managed Services.

Begin delivering proposals in the first service areas.

Define and begin executing your plan to build the necessary infrastructure and operations to begin supporting the first services areas, while exercising discretion and independent judgment.

Identify initial optimization opportunities within all delivery models.

Have a clearly defined strategy for the types of Managed Services opportunities that Toptal will be most competitive in based on the sales pipeline and opportunity progression.

Have a clearly defined plan to scale the infrastructure required for delivery of managed services.

Have active clients in the Managed Services model, as well as a pipeline of additional opportunities.

Have implemented optimizations across the broader Delivery organization (Managed Delivery, Teams Advanced, and Delivery Pursuits).

Have a defined plan for continued expansion into new service areas.

Become embedded with Toptal’s sales and practice leaders, participating in account planning and other strategy development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud & InfrastructureApplication DevelopmentAI/MLData & AnalyticsInformation SecurityManaged Services ExperienceProject DeliveryAgile MethodologiesBusiness Operations ManagementLeadership ExperienceRelationship DevelopmentPresentations

Required

Bachelor’s degree is required.

15+ years of technology services and/or managed services experience.

5+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.

Expert knowledge in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security.

Expert knowledge in project delivery and agile methodologies.

Proven experience and ability leading Managed Services teams or organizations.

Demonstrated success in building and launching a new business or product offering from scratch.

Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.

Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization.

Excellent organization skills and detail-oriented.

Professional maturity, poise, and executive presence.

Outstanding written and verbal communication skills, including proposals and presentations.

Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

You must be a world-class individual contributor to thrive at Toptal.