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Company

Hexagon Manufacturing Intelligence · 1 day ago

Implementation Consultant ‎

Burlington, MA

Full-time

Remote

Mid Level

3+ years exp

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Machinery Manufacturing

No H1B

U.S. Citizen Only

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Responsibilities

Manage day-to-day operational aspects and scope of assigned projects.

Review deliverables prepared by team before sharing with client.

Facilitate team and client meetings.

Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.

Ensure project documents follow standards and are complete, current and stored appropriately.

Create and execute project work plans and revise as appropriate to meet changing needs and requirements.

Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.

Specifically, cover application configuration, usage and model fit for existing business processes

Propose and configure application solutions to meet defined processes.

Train on Administration/Configuration enabling customers to maintain and deploy future EtQ applications.

Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer’s training.

Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.

Facilitate meetings to communicate Project Status Summary to project team and stakeholders.

Keep project team informed of changes within the organization as well as general corporate news.

Effectively communicate relevant project information to superiors and executives.

Update and maintain a Project Issue Log for all assigned projects.

Provide customer with Timeline and Issue Log updates, minimum once per week.

Enter daily timesheets to account for all billable work on projects.

Respond to customer and internal questions regarding ETQ product features and implementation.

Perform regular customer follow-ups until the customer has implemented their application.

Collaborate with Customer Service as needed on long term follow-ups.

Review the release notes and manuals for new releases and get self trained.

Train Tech ICs, other ICs and other ETQ employees such as Sales and Tech Support personnel as needed.

Perform presentations/projects as defined by Professional Services Leadership.

Maintain the security and privacy of ETQ’s information assets.

Qualification

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Requirements GatheringApplication ConfigurationProject ManagementComputer ScienceManagement Information SystemsProject Documentation