Brooks Running · 1 day ago
Customer Service Specialist - Retail
United States
Full-time
Remote
Entry Level
$18.50/hr - $21.50/hr
1+ years exp
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Responsibilities
Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships
Provide product pricing and availability quotes
Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks
Access and combine information from multiple systems to provide order details and analyze problems when they occur
Understand the science and technology behind Brooks performance gear to enable product conversations
Manage time effectively by prioritizing and multi-tasking
Use daily reporting to manage orders in your territory as needed
Track and report recurring problems and act as a problem identifier and solver
Monitor customer orders and provide Sales and retailers with the needed updates
Work with Credit to resolve invoicing errors
Other duties as assigned
Qualification
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Required
1+ years customer service experience required
Strong interpersonal skills and the ability to deal with adverse situations positively
Computer proficiency: Word, Excel, Outlook, and Zendesk (preferred) or other similar CRM
Accuracy in typing, spelling, and grammar
Proven ability to work effectively independently as well as with a team.
Ability to work in a fast-paced environment while maintaining a positive attitude.
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or morale; 'connecting the dots'
Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community
Embraces and lives the Brooks values!
Preferred
Associate degree or equivalent combination of experience preferred
2+ years customer service experience preferred
Knowledge of athletic footwear, athletic apparel, and sports bras preferred
Computer proficiency: Zendesk (preferred) or other similar CRM
Benefits
Medical, dental, vision, life and AD&D insurance
Disability insurance
HSA and employer contribution
FSA
Family & fertility assistance
401K Savings Plan and match
Employee assistance program
Transportation assistance
Three to five weeks of paid time off
Eleven paid holidays
Paid sick and parental leave
Annual bonus based on company performance
Product discounts
Employee recognition
Fitness discounts
Volunteer and donation benefits
Company
Brooks Running
Brooks Running designs and manufactures high-performance running shoes, apparel, and accessories for both male and female runners. It is a sub-organization of Berkshire Hathaway.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Sheridan
CEO
Carson Caprara
SVP, Footwear
Recent News
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