Zillow · 2 days ago
Principal Product Manager - Conversational AI & Experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$173K/yr - $277K/yr
8+ years exp
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Responsibilities
Apply emerging and state of the art technologies, including Large Language Models (LLMs), agentic frameworks, natural user interactions (i.e., voice), in designing and building multimodal, conversational experiences that enable personalized, guided home shopping.
Develop product strategy and maintain a robust roadmap for conversational AI and customer-facing AI assistant initiatives, spanning customer experience, underlying science needs, and scalable infrastructure.
Stay informed of the technology and industry landscape, collaborating closely with applied scientists to establish metric benchmarks, conduct rigorous AB testing, and leverage data-driven insights to iterate and drive continuous experience improvement.
Collaborate extensively with internal teams including applied scientists, multimodal understanding and generation experts, machine learning engineers, design technologists, and researchers to translate requirements into actionable plans and deliverables.
Employ design and user research methodologies specific to generative and conversational AI to deliver engaging, high-impact experiences that customers love to use.
Lead integration of multimodal capabilities (text, voice, image understanding) to create seamless, intuitive experiences.
Develop strategies for AI memory and context management to enable more personalized, continuous conversations across the customer journey.
Implement and uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.
Qualification
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Required
8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers), with at least 3+ years focused on conversational AI or related fields (e.g. CoPilot development, AI assistants, etc).
Experience in applying the latest generative AI technologies, such as Large Language Models (LLMs) and state-of-the-art agentic frameworks.
Demonstrated success bringing generative and conversational AI experiences to life, partnering closely with senior scientists, engineering teams, designers and researchers along the way.
Familiarity with design and user research methodologies specific to conversational AI, enabling user-centered product development.
Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing.
Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.
Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.
Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.
Benefits
Comprehensive medical, dental, vision, life, and disability coverages
Parental leave
Family benefits
Retirement contributions
Paid time off
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (122)
2022 (219)
2021 (272)
2020 (238)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Executive Chairman
Rich Barton
Co-founder & Co-Executive Chair
Recent News
Home Accents Today
2024-12-23
2024-12-22
2024-12-22
Company data provided by crunchbase
