Pink Callers · 1 day ago
EST Fully Remote Service Industry Scheduling Specialist CSR
Orlando, FL
Full-time
Remote
Entry Level
$13/hr - $13/hr
1+ years exp
Maximize your interview chancesCRMCustomer Service
No H1B
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Responsibilities
Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
Coordinate and schedule technicians for service calls, installations, and repairs.
Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
Organize documents, invoices, and client records.
Process customer payments and follow up on overdue accounts.
Assist in the setup and implementation of ServiceTitan or similar dispatching software.
Contribute to additional tasks to support the company’s growth.
Qualification
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Required
Experience in scheduling or dispatching
ServiceTitan experience 1+
Proficiency in Google Suite and Slack
Excellent time management, multitasking, and problem-solving skills.
Strong attention to detail and communication skills.
A designated quiet and distraction-free workspace during your work shift is a must.
Candidate must reside in approved state for hire.
Must pass background check
Required Education: High school or equivalent
Required Experience: None(1) years
Preferred
Experience similar industry such as plumbing, HVAC, or electrical services is a plus
Familiarity with industry terminology, processes, and materials is a plus
Company
Pink Callers
Pink Callers hires remote customer service to make your field service business run more smoothly, specialize in creating value for clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
