Pink Callers · 1 day ago

EST ServiceTitan Experienced HVAC/Plumping CSR-Work from Home

Chicago, IL

Full-time

Remote

Entry Level

$14/hr - $16/hr

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CRMCustomer Service

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Responsibilities

Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments

Coordinate scheduling of technicians for service calls, installations, and repairs

Dispatch technicians to job sites in a timely and efficient manner

Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes

Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints

Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner

Organize and maintain systems for documents, invoices, and client records

Process payments from customers and follow up on overdue accounts as necessary

Assist in setting up and implementation of Client CRM

Additional responsibilities to support the growth of the company

Qualification

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DispatchingServiceTitanGoogle SuiteSlackService industry experiencePlumbing terminologyHVAC terminology

Required

Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services

Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan

Excellent time management skills and the ability to multitask and prioritize work

Attention to detail and problem solving skills

Excellent communication with customers, suppliers, and team members

Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers

Work Hours: 40 to 40 hours work

Required Education: High school or equivalent

Required Experience: None(1) years