CoinLedger · 1 day ago

Customer Success Internship (Remote)

Missouri, United States

Internship

Remote

Intern

$17/hr - $17/hr

Start in 2025 Winter

Maximize your interview chances

Financial ServicesSoftware

Insider Connection @CoinLedger

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.

Boost Retention: Drive product growth and performance by ensuring that customers dont leave the CoinLedger ecosystem.

Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.

Troubleshoot: Empathize with users, quickly grasp the issues theyre facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.

Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

English proficiencyCryptocurrency knowledgeSense of humor