Mirazon · 2 days ago
IT Project Services Systems Engineer
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Responsibilities
Deliver consulting services: Design, implement and support
Microsoft’s core business applications
Virtual environments built on Citrix, Microsoft, and VMware
Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc.
Backup and disaster recovery solutions
WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices
VPN, Terminal Services, and Citrix
Create / maintain client documentation: Create, maintain and track client documentation in Mirazon’s documentation systems with accuracy within two days of acquiring
Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages
Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where Mirazon can provide solutions to solve a problem
Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled
Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date
Demonstrate technical awareness: When managing a customer relationship, have the ability to match Mirazon resources to the customer’s technical objectives appropriately
Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed
Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter
Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.
Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services
Qualification
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Required
Bachelor’s Degree preferred
Achieve and maintain relevant technical certifications
Communicate in English, both verbally and in writing
At least 6+ years of experience in the technology industry
Minimum of 1 year of consulting experience
Ability to manage and prioritize multiple projects at once
Benefits
Performance Incentives
401(k) with Employer Matching
Health, Vision, & Dental Insurance
Health Savings Account
Flexible Spending Account
Basic Life Insurance
Short & Long-term Disability
Paid Time Off
Parental Leave
Referral Incentive Program
Tuition Reimbursement
Company
Mirazon
Mirazon offers IT solutions for organizations of all sizes.
Funding
Current Stage
Growth StageRecent News
2022-10-11
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