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Company

TSI - Transworld Systems Inc. · 1 day ago

Remote Customer Service Rep - Starting January 15, 2025

Charlotte, NC

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

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Responsibilities

Assist customers with inquiries/concerns

Ensure all account information is accurately documented and inputted into client system

Provide detailed explanations of account status and inquiries to customers

Adhering to State and Federal regulations pertaining to your job duties

Assist customers with delinquent accounts according to various state guidelines

Consistently discuss additional product and service offerings with customers on qualified calls

Utilize exceptional communication skills to fulfill both client and customer goals

Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call handling skillsMicrosoft applicationsCall center experienceInternet connection

Required

Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.

Effective call handling skills and high levels of professionalism are required.

A strong focus on exemplary shift attendance is required.

The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.

A High School graduate/ equivalent is required.

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results: 25 mbps download, 20 mbps upload

Preferred

One to two years’ experience working in a call center environment is preferred.

Benefits

Paid training

Team-oriented work environment

Growth opportunity

Commission opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!