TSI - Transworld Systems Inc. · 1 day ago

Remote Customer Service Representative - Must Reside in NY (Starting 1/20/2025)

Schenectady, NY

Full-time

Remote

Entry, Mid Level

$16.50/hr - $16.50/hr

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Responsibilities

Assist customers with billing inquiries/concerns

Ensure all account information is accurately documented and inputted into client system

Provide detailed explanations of account status and inquiries to customers

Adhering to State and Federal regulations pertaining to your job duties

Assist customers with delinquent accounts according to various state guidelines

Utilize exceptional communication skills to fulfill both client and customer goals

Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft applicationsCall handling skillsExemplary attendanceBroadband internet connectionHard wired connection

Required

Must reside in New York state.

High School graduate/equivalent is required.

Detail oriented and ability to organize and prioritize work and meet strict deadlines.

Ability to effectively communicate with outside parties.

Effective call handling skills and high levels of professionalism are required.

Strong focus on exemplary shift attendance is required.

Proficient with Microsoft applications.

Ability to learn software applications.

Broadband internet connection (No DSL, or Dial Up).

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).

Speed Test Results: 25 mbps download, 20 mbps upload.

Benefits

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!