ODP Business Solutions ยท 6 days ago
Account Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Overall project lead for entire implementation process for Regional customers. Utilizes the framework of Customer Implementation Plans to set goals and measure progress. Gathers customer business requirements and provides recommendations for building an account within the Office Depot system. Collaborates with customer and field sales representatives to determine implementation plan. Manages tasks, deliverables, timeframes, and communicates initiatives to all participants.
Main contact for customer during implementation process.
Manages assessment and set-up of our customers that have some complexity and account parameters that need to have detailed analysis to ensure accuracy and integrity of account prior to roll out.
Identify and understand features and functionality of internal teams to ensure they can effectively communicate our offerings and provide solutions for the customer during assessment meetings.
Answer all questions that pertain to timeframe commitments and provide overall project timelines to customers after customer award.
Meet with customers that have complexities to their business needs to ensure that all details are captured and entered into the Office Depot system accurately.
Enter all customer details into system and audit each parameter to ensure that it is set-up accurately prior to communicating with the Sales Manager and customer.
Coordinate all account communications and act as a resource for account structure, inquiries, and problem resolution.
Explore and implement cost saving opportunities for customers.
Qualification
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Required
Minimum 1+ year experience in Account Administration or Customer Set-up
Demonstrated experience managing large projects
Salesforce and Smartsheet experience
The ability to portray a professional and friendly image to customers
Strong problem solving, communication, and organizational skills
Prioritize, multi-task and maintain flexibility in a fast-paced, changing environment
Develop and manage project plans (account implementations)
Facilitate meetings via conference calls
Preferred
High School Diploma or equivalent education preferred
Benefits
401(k)
Company
ODP Business Solutions
ODP Business Solutions is a workplace solution company that offers space planning, facilities maintenance, and digital protection services.
501-1000 employees
H1B Sponsorship
ODP Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christine Jamison
Preferred Partner Program Manager
Lorie David
STRATEGIC ACCOUNT MANAGER, FACILITIES
Company data provided by crunchbase
