Virtual Technical Product Support Specialist - Pumps @ Grainger | Jobright.ai
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Grainger ยท 1 day ago

Virtual Technical Product Support Specialist - Pumps

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Comp. & Benefits

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Responsibilities

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
Capture and forward feedback product teams about products based on interaction with customers and field team members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PumpsPlumbing productsCentrifugal pumpsPositive displacement pumpsPipe installationWastewater removalChemical processing systemsFood processing systemsHVAC pumping systemsValve installationFitting installationDrainage systemsTechnical product supportComputer proficiencyMulti-tasking applications

Required

7+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.

Preferred

Knowledge of centrifugal Pumps and positive displacement pumps.
Knowledge of wastewater removal, chemical and food processing, and pumping systems for heating, ventilation, and air conditioning.
Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.

Benefits

Medical, dental, vision, and life insurance plans
Paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical, and social wellbeing programs

Company

Grainger

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As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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D. G. Macpherson
Chief Executive Officer
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Matt Fortin
Senior Vice President and Chief Human Resources Officer
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Company data provided by crunchbase
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