Zeal · 1 day ago

ACH Payment Specialist

United States

Full-time

Remote

Mid Level

$55K/yr - $75K/yr

4+ years exp

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Software

Comp. & Benefits

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Responsibilities

Provide subject matter expertise to support payments-related inquiries for our partners such as ACH, RTP payment rails wires, etc

Communicate with risk department at banks to troubleshoot for our users

Build and maintain user-facing and internal payments knowledge center articles

Work closely with our customers to ensure all payments issues are solved in a timely fashion

Collaborate with engineering, product, operations, and compliance teams as well as stakeholders on payments related concepts and topics

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payments expertiseACH payment railsRTP payment railsUser support experienceProject management toolsJIRAZendeskSalesforceStrategic problem-solvingOperational mindset

Required

Have 4+ years of experience providing user support in the banking or payroll industry

Experience with ACH, RTP payment rails wires

Exceptional attention to detail and have worked at or with various financial institutions

Strong interpersonal skills and have a passion for providing the best support experience

Strategic problem-solver, you can work independently but also know when to ask for help

Operationally minded, you can manage multiple projects at one time and is familiar with project management tools such as JIRA as well as customer support software (any): Zendesk, Salesforce, etc.