SideRamp ยท 1 day ago
Technical Support Consultant
New York, NY
Part-time
Remote
Mid Level
3+ years exp
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Responsibilities
Customer Support: Deliver exceptional technical support to customers via various channels, including phone, email, and chat.
Troubleshooting: Identify and troubleshoot technical issues related to hardware, software, and network configurations.
Resolution Management: Manage and prioritize customer tickets to ensure timely resolution and customer satisfaction.
Documentation: Maintain detailed records of customer interactions, technical issues, and solutions provided.
Product Knowledge: Stay updated on product features, upgrades, and technical specifications to offer accurate support.
Escalation Handling: Escalate complex technical issues to the appropriate internal teams for resolution.
Feedback Collection: Gather feedback from customers to improve products and enhance overall customer experience.
Qualification
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Required
Minimum of 3 years of experience in technical support roles within the telecommunications or related industry.
Bachelor's degree in Information Technology, Computer Science, or a relevant field.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal abilities.
Proficiency in troubleshooting technical issues and customer support tools.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of network protocols, hardware configurations, and software applications.
Company
SideRamp
SideRamp Consulting - Driving strategic transformation at innovative companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
