Be an early applicantLess than 25 applicants

Company

Toptal · 1 day ago

VP, Delivery

Greater Phoenix Area

Full-time

Remote

Director/Executive

$200K/yr - $250K/yr

15+ years exp

Maximize your interview chances

CopywritingHuman Resources

No H1B

Insider Connection @Toptal

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Driving growth across Toptal’s delivery models, focusing on increasing revenue while maintaining high levels of customer satisfaction and delivery best practices.

Managing a team of individuals that lead each engagement model and their respective delivery managers and team manager.

Establishing and Growing Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structure and service offerings.

Driving the foundational strategy and execution of a new model, driving scalability, expanding initial opportunities, and balancing growth with delivery best practices.

Playing a key role in aligning our Managed Services strategy with the broader go-to-market initiatives of our Practices and Sales teams.

Optimizing and Maintaining Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients, within appropriate budgets and timelines.

Identifying areas that add risk to delivery execution and exploring mitigation strategies.

Optimizing Delivery Pursuits, which is a team of Pre-Sales specialists focused on identifying and closing opportunities for our Delivery team.

Improving the collaboration with sales teams to increase the volume, quality, and successful conversion of Delivery leads.

Proactively evaluating our existing processes to identify and implement improvements to increase revenue and improve client experience.

Collaborating with sales leadership to identify and expand delivery’s footprint across our client-base.

Accomplishing work objectives through leading and supervising other Toptal team members within the Delivery subfunction.

Establishing objectives and initiatives for the team, recommending the team’s structure and jobs, and organizing, assigning, delegating, overseeing, and monitoring work.

Coaching and mentoring team members, providing feedback, conducting performance reviews, and implementing performance improvement plans, if needed.

Applying system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managed services experienceBusiness operations knowledgeCloud & InfrastructureApplication DevelopmentAI/MLData & AnalyticsInformation SecurityLeadership experienceTeam managementProject deliveryAgile methodologiesClient relationship buildingRelationship development

Required

Bachelor’s degree is required.

15+ years of technology services and/or managed services experience.

5+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.

Expert knowledge in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security.

Expert knowledge in project delivery and agile methodologies.

Proven experience and ability leading Managed Services teams or organizations.

Demonstrated success in building and launching a new business or product offering from scratch.

Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.

Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization.

Excellent organization skills and detail-oriented.

Professional maturity, poise, and executive presence.

Outstanding written and verbal communication skills, including proposals and presentations.

Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

You must be a world-class individual contributor to thrive at Toptal.