33 applicants

Company

Oracle · 2 days ago

Technical Analyst 3-Support

United States

Full-time

Remote

Mid Level

$24.95/hr - $60.63/hr

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Data GovernanceData Management

No H1B

Security Clearance Required

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Responsibilities

Quickly assess emergency technical issues at hand and their impact on operations.

Own a web conference bridge call to page out and drive major incidents toward resolution.

Prioritize work queue based on severity and urgency balanced with customer and business needs.

Resolve emergency issues on client systems, both preventatively and reactively, through implementing live fixes.

Maintain detailed logs of technical investigations, communication with other teams, and resolutions for future reference and compliance audits.

Configure and update alarm settings based on operational requirements or changes in the environment.

Work closely with other departments to ensure a coordinated response to urgent technical issues affecting clients, both preventatively and reactively.

Lead cross-team collaboration for active emergency technical issues, ensuring all relevant stakeholders are involved in live discussions and decision-making.

Provide clear and timely updates on technical investigations through live documentation, phone call discussions, email, and/or page-out broadcasts.

Assist in coordinating the development and implementation of action plans that provide urgent fixes to client-facing issues.

Keep detailed records of the discussions, decisions made, and actions taken during the emergency fix process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux/UnixSQLRelational databaseCustomer supportApplication SupportWindows ServerNetwork exposureCitrix administrationActive DirectoryGroup PolicyRemedyServiceNowJira

Required

Eligible to receive an appropriate U.S. Government security clearance applicable for your position, which requires being a US Citizen.

Bachelor’s degree in information systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.

Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 on…etc.), working the hours of 7AM - 7PM Central Time.

Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL

Familiar with Relational database

Personal/enterprise network exposure

Experience providing phone-based customer/technical support and escalation management

Experience in Application Support

Preferred

Experience with Citrix deployment and administration.

Experience handling production systems running Windows Server OS, Active Directory, Group Policy, Linux or UNIX.

Use of ticket documentation system - Remedy, ServiceNow, Jira etc.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance