Insycle · 1 day ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
$50K/yr - $70K/yr
1+ years exp
Maximize your interview chancesAnalyticsCloud Computing
Hiring Manager
Christine Whitaker
Insider Connection @Insycle
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Answer users' questions using chat and email.
Use active listening skills and a caring mindset to provide an exceptional customer experience.
Train users using Loom video recordings, Zoom video meetings, live webinars.
Write help articles and user documentation.
Improve onboarding and learning experience.
Qualification
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Required
1-5 years of experience at a software product company in a similar role.
Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
Ability to learn quickly and become an expert in the product.
Comfortable speaking and presenting using video.
Work remotely from the US, Monday-Friday from 9 am - 6 pm, in the Central or Eastern time zone.
Preferred
Analytical skills, detail-oriented, able to help customers solve problems.
Work independently, a fast learner in an unstructured environment.
Organized, goal-oriented.
Excited to join as an early employee.
Helpful, energetic, ambitious, and positive.
Benefits
0.05% - 0.1% Equity
Medical, dental, and vision insurance
401K with a 4% company contribution
PTO, sick and unplanned time off, holidays
Company
Insycle
The modern way to organize, cleanse, and update data in multiple platforms – all in one place.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05MKey Investors
Forum Ventures
2018-09-01Pre Seed· $0.05M
Company data provided by crunchbase
