CAST AI · 1 day ago

Account Manager (USA)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention.

Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth.

Onboarding and Training: work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company’s products within a well-defined and closely managed onboarding process.

Performance Monitoring: Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues.

Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Account ManagementUpsellingCloud SaaS ExperienceKubernetesCloud Cost ControlCloud SecurityDevOps ToolsSales Lifecycle