Freedom Forever · 1 day ago

Technical Support Representative

USA

Full-time

Remote

Entry Level

$18/hr - $20/hr

2+ years exp

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Responsibilities

Research and identify solutions to software issues

Prioritize and manage several open issues at one time

Diagnose and troubleshoot technical issues

Ask users targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk users through a series of actions, either via phone, email, or chat until the issue is resolved

Properly escalate unresolved issues to appropriate parties

Provide prompt and accurate feedback to reporters

Refer to internal database and other resources to provide accurate technical solutions

Ensure all issues are properly logged

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Document technical knowledge in the form of notes and manuals

Maintain positive relationships with users, teammates, and other coworkers. Reporters/Users are internal employees. Communications are internal and not with our external customers currently

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

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