Humana · 1 day ago

Organization Effectiveness Lead, Training Operations

Remote Nationwide

Full-time

Remote

Mid, Senior Level

$104K/yr - $143K/yr

5+ years exp

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Responsibilities

Manage the design, development, and delivery of comprehensive training programs across multiple disciplines.

Partner with subject matter experts to ensure training content is accurate, engaging, and aligned with business objectives.

Evaluate the effectiveness of training programs using metrics and feedback, and implement improvements as needed.

Oversee and refine the intake process for training requests and program development.

Collaborate with stakeholders to identify training needs, prioritize projects, and allocate resources effectively.

Establish and maintain clear communication channels with internal and external partners.

Analyze existing training and intake processes to identify inefficiencies and areas for improvement.

Develop and implement process enhancements to streamline operations, improve learner experiences, and increase program impact.

Stay informed about industry best practices and emerging trends to inform process innovations.

Collect, analyze, and interpret data related to training effectiveness, learner engagement, and operational efficiency.

Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders.

Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives.

Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement.

Lead a team of training professionals, providing mentorship, guidance, and performance management.

Foster a collaborative environment to promote knowledge sharing and innovation within the team.

Act as the primary point of contact for senior leadership regarding training program updates, data analytics, and process improvement initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementInstructional DesignData AnalyticsProcess ImprovementTraining TechnologiesMS ProjectExcelTableauPower BIPMP CertificationStatistical AnalysisStrategic Thinking