Olly Olly · 1 day ago

Client Onboarding Specialist

Texas, United States

Full-time

Remote

Mid Level

$45K/yr - $45K/yr

3+ years exp

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Responsibilities

Coordinate multiple website building projects for clients.

Conduct intake calls to understand branding, marketing goals, and unique value propositions.

Maintain detailed project documentation in internal systems (notes, status reports, feedback, and approvals).

Assign tasks across departments (SEO, Copywriting, Graphic Design, Development).

Review websites independently and with clients before launching.

Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers.

Drive innovation and service development with cross-functional teams.

Maintain regular client communication via phone and email to ensure timely delivery and manage expectations.

Provide best-in-class customer service and gather feedback to improve client experience and satisfaction.

Qualification

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Customer SuccessDigital MarketingProject ManagementClient CommunicationGoogle SuiteNear-Native English