Swooped · 1 day ago

Customer Success Manager, Enterprise

United States

Full-time

Remote

Mid Level

$105K/yr - $125K/yr

3+ years exp

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Responsibilities

Understand and align customer goals with strategies to achieve measurable success metrics.

Utilize established Success plays to create impactful results.

Monitor customer health, renewal timelines, and business goals to develop joint success strategies.

Lead complex customer discussions, collaborating across teams to address feedback and build customer loyalty.

Build and manage relationships across a portfolio, ensuring alignment with customer objectives and strengthening partnerships.

Provide expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value.

Conduct Business Reviews across various levels of stakeholders to share outcomes, gather feedback, and refine strategies.

Stay updated on product developments to enhance customer adoption.

Identify opportunities to improve Success processes and elevate the overall customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS experienceTechnology solutions supportContract Lifecycle ManagementLegal operations processesTechnical problem-solvingCross-department collaborationGoal-oriented