Swooped ยท 1 day ago
Enterprise Customer Success Manager
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Responsibilities
Lead and manage the entire client journey from onboarding to adoption and value realization.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
Plan and deliver value-based business reviews with client executives.
Collaborate with customers to establish clear business goals, timelines, priorities, and success metrics.
Utilize your product expertise to prescribe best practices that grow adoption and enhance value.
Identify and develop relationships with client executives, including VPs, C-suite officers, founders, and CEOs.
Regularly monitor account health and adoption to find opportunities to help customers maximize value.
Project manage the customer journey using both internal and external resources as necessary.
Qualification
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Required
3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g., Bain, BCG, McKinsey, etc.)
Strong project and stakeholder management skills to orchestrate large-scale rollouts and navigate enterprise political dynamics
The ability to prioritize complex and competing objectives
Experience with tools such as SQL, Looker, DBT, Databricks, Airtable, and ETL concepts
Preferred
Previous success with data products is highly preferred
A demonstrated track record in an early-stage company, startup, or highly ambiguous environment