Pearl Insurance, a division of One80 Intermediaries · 1 day ago

Insurance Care Advisor - Personal Lines (Remote - NY State)

New York, United States

Full-time

Remote

Entry Level

$22/hr - $23/hr

2+ years exp

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Financial ServicesInsurance

Culture & Values

Hiring Manager

Scott Sacadat, MBA

Insider Connection @Pearl Insurance, a division of One80 Intermediaries

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Responsibilities

Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.

Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.

Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)

Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.

Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).

Audits insurance applications for accuracy and enters new insured on computerized system.

Audits new business pending files by date, following up with carriers if policy is not received timely.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NYS Property & Casualty LicenseNYS Personal Lines LicenseSales ExperienceInsurance Industry KnowledgeMS OutlookMS WordMS Excel

Required

High school diploma or general education degree (GED).

2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.

Demonstrated proficiency with computers including MS Outlook, Word, Excel.

NYS Property & Casualty or Personal Lines license.