Red Canary · 1 day ago
Senior Customer Success Manager (Enterprise)
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $128K/yr
4+ years exp
Maximize your interview chancesCyber SecurityNetwork Security
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Responsibilities
Act as a trusted partner on product functionality for your customers
Build strong customer relationships and deliver customer-centric solutions
Maintain accurate account information to ensure seamless communication between internal teams regarding customer happiness
Anticipate and adopt new technology and apply new features to educate customers
Develop and update standard methodology knowledge base and blog posts
Hold self and others accountable to meet commitments to customers.
Guide customers through onboarding, adoption, optimization and renewal of Red Canary
Act as an internal advocate for customers to achieve their security outcomes
Achieve net retention targets for accounts assigned
Train and mentor team members
Create and fine tune processes for CSM team
Create collateral for CSM leverage
Strategically provide feedback to improve the overarching customer success program
Qualification
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Required
4+ years experience in Account Management or Customer Success role, preferably at a SaaS company
2+ years of information security experience required
Willingness to 'do a little more' to exceed customer’s expectations
Ability to effectively prioritize and advance customer issues to the appropriate internal teams
A listener first, adept at working across internal and external teams with competing priorities
Independent and self-sufficient, focused on the needs of your customers and genuinely excited about forging a path forward when none exists
Ability to push back on customers when in their best interest; comfortable with difficult conversations
Strong written and oral communication skills with proven ability to initiate and build relationships via phone
Ability to collaborate across departments to achieve customer results
Creative problem-solving skills
Benefits
This role is eligible for a grant of stock options, subject to the approval of the company's board of directors.
Company
Red Canary
Red Canary is a cybersecurity technology company delivering cloud based security services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$129.85MKey Investors
Summit PartnersLegion Capital
2021-02-17Series C· $81M
2019-04-30Series Unknown· $34M
2018-05-11Series Unknown· $6.25M
Leadership Team
Brian Beyer
Co-Founder & CEO
Keith McCammon
Co-Founder & Chief Security Officer
Recent News
2024-11-15
Company data provided by crunchbase
